Paul Adams - How to identify users problems

"Stop applying your ideas on how the world works today."

Throughout history we have consequently been applying new technology to fill needs in the existing world. As the VP of Intercom, Paul Adams aims to identify user problems.

Instead of obsessing about the technology itself, we should focus on what it can be used for. Just like the combustion engine and electricity came to be revolutionary for human networking, we should focus on how we can use the internet to change the world we live in.  

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